Sysgem Access Gateway « NDC

Sysgem Access Gateway

Remote Access to Windows systems over the Internet

Sysgem Access Gateway provides secure and controlled remote access to the desktops of Windows workstations, laptops and servers.

It connects systems that are inside or outside your network boundaries.

By installing the gateway on your own network you can avoid using a third party to provide a similar service using their external servers.

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You may want to view the Quick Start guide or the full documentation.

Features

• control access to your gateway with account IDs and passwords; & enable/disable anonymous connections

• each connection session is identified by a unique access code

• ‘persistent’ sessions available for subsequent reconnection

• ‘non-persistent’ sessions are ideal for IT staff to give help and support to users when required

• IT staff can browse lists of active sessions and search for users awaiting assistance

• allow ‘multiple viewers’ per active session or enforce a ‘single viewer’ only

• connect to ‘unattended’ machines (no one logged in) via persistent connections

• save lists of frequently used persistent connections for easy selection and reconnection

• use multiple gateways on a single network and/or use connections to gateways on multiple networks

Licensing

Free 30-day trial

• product is licensed for the number of concurrent active sessions – choose any value for the maximum active sessions limit

• increase your active sessions limit by buying more licenses at any time

Auditing and Accounting

• usage history gives duration of sessions, viewer IDs and target IDs, etc. – can be used as a basis for accounting

• session logs show audit transaction data (to show when sessions occurred, who was connected)

Benefits

• remote control of Windows desktops without network boundary restrictions

• retain control and oversight of remote sessions without exposing your data or users to a service that you do not control

Typical Configuration

AccessGatewaySchematic

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Contact Information

Networking Dynamics Corporation
101 North Garden Avenue
Suite 200
Clearwater, FL 33755
1-800-275-6321
1-727-446-4511

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Main features

Feature Screenshots 1

AccessGatewayScreenShot1b1. When a User Needs Assistance

1a. Starting the Remote Connector

A user may need assistance with their workstation when they are in the office and online via an internal network or are away from their office and connected over the Internet.

In either case they can run the “Sysgem Access Gateway Remote Connector” on their workstation to make a connection to a registered gateway.

They then call the Help Desk on the telephone and give the access code displayed in the Remote Connector window.

 

AccessGatewayScreenShot2b2. The Help Desk Responds

2a. Using SysMan Explorer

The Help Desk use the SysMan Explorer window to select the appropriate gateway and double clicks on the menu option “Current Sessions”.

 

 

 

 

AccessGatewayScreenShot3b2b. Identifying the User’s Gateway Session

A list is displayed of all the current sessions connected to the gateway and the Help Desk picks the required one, identified with the Access Code supplied by the user.

Entries that have users waiting for assistance are highlighted with an amber background.

The amber highlighting is automatically turned off when the Help Desk connects to the user’s session so that other Help Desk operators can see who is being attended to and who still needs help.

 

AccessGatewayScreenShot4b2c. Connecting to the User’s Desktop

The Help Desk operator double clicks on the entry in the Current Session window to connect to the user’s desktop via a SysMan Remote Control window.

The Help Desk operator has full control of the user’s system and both the user and the help desk operator can interact with the desktop.

When the session has been terminated, the entry is automatically removed from the ‘Current Sessions’ window.

Feature Screenshots 2

AccessGatewayScreenShot5b3. Persistent and Non-Persistent Sessions

3a. Options when Starting a Session

The person starting a new Access Gateway session can decide whether it should be a temporary session, to be discarded when the session closes, or a ‘Persistent’ session that will continue to exist after it has been used – even if the user logs out of Windows.

A ‘Persistent’ session has a name and an access code to uniquely identify it for subsequent use.

Persistent sessions are a very convenient way to connect to Windows servers in a company network and can be re-used on any number of occasions.

 

AccessGatewayScreenShot6b4. Single or Multiple Viewers

4a. Further Options when Starting a Session

Access Gateway sessions can be set to allow only a single person to view / control the desktop, or they can be set to allow multiple people to connect. The option to allow either single or multiple viewers can be set as a default per user for when new sessions are created by a user. Other options such as displaying a session timer and displaying the amount of data transmitted, etc are available as default settings.